HARNESSING YOUR PEOPLE AND WHAT THEY KNOW

80% of the real value of your peoples' knowledge is unexpressed.  It's known as tacit knowledge, and embraces a vital aspect of your daily working practice involving the most relevant and up-to-date knowledge required for optimal task perormance, the location of explicit knowledge hidden in documents and systems, and represents what really happens - and what should happen - in other words best practice.
Tacit knowledge is deep knowledge not consciously available to the expert.  Hence it's difficult for an individual to describe or write down.  It requires the support of a specialist trained in knowledge capture and the software tools to structure and publish the meaning and relationships of the knowledge gathered.
Tacit Connexions' Knowledge Engineers are skilled at identifying and extracting only the most relevant, high-value segments of expert knowledge.  And in training your people to do this for themselves.