Need new ways to add value that your customers appreciate?
Contact us today and take the right first steps!
In response to growing demand,
we've introduced two workshop/seminars to assist
new adopters of AI and Semantics in taking the right first steps...
1. Need help identifying how these smart technologies would enable you to find new ways of engaging with your external and internal customers, and adding value that they really appreciate?
Business Analysis Workshop/Seminars examine the functions your organisation carries out and quickly identify a prioritised list of which applications you should consider first. Outputs include an outline business case and indicative costings.
2. Already chosen how you want to engage and add value, and need to map out user scenarios, storyboards and project plan?
Pre-Definition Workshop/Seminars help identify and record user tasks and interactions with the system, functions the system needs to perform, and what needs to be displayed to users. Documentation includes descriptive user scenarios or use cases, graphically illustrated storyboards, and a high-level project plan that sets out timescales for proof-of-concept development and release of subsequent phases.
K-based, our US reseller in San Diego, is opening up new market sectors for Smart Wiki solutions in the USA.
Jerry Marino, Managing Director at K-based, said "This is a very timely move for us. AI in this new form is of great interest to many organisations that have tried and failed with earlier AI technologies.
Tacit knowledge capture is key to producing a functionaly rich AI solution, and our clients fully appreciate the added value this contributes."
We've been working with customers and their suppliers to configure advanced smart solutions. The sessions are based on collaboratively developing their mutual understanding of the expertise and experience each uses and identifying where value can be added.
The concept of customer's customer can also work with internal customers and suppliers too of course.
Keeping sight on what your customer values will keep you at the top of their agenda.
For those who want to find out more about Knowledge Technologies or the steps involved in capturing, structuring and publishing knowledge, have a look at these two reference books written by Dr Nick Milton, Chief Knowledge Architect at Tacit Connexions.
Meeting the new digital imperative - integrating AI and Knowledge Systems to mobilise expertise, information and data
Our specialist software tools and techniques provide for richer and more intelligent uses of Information Technology:
* Supporting complex, collaborative processes that include the capture of rationale, improved decision making and the sharing and application of lessons learned
* Transforming information search and retrieval using contextual information
* Preserving and mobilising the experience, understanding, insight and learning of your experts
Speed the completion of complex individual or collaborative tasks — and at the same time drive up the re-use of existing information and the return on current IT investments
Smart Wikis™ provide integrated collaborative working environments that anticipate each user's personal information needs and surround that user with seamless and non-obtrusive forms of assistance.
They're a kind of Expert System that combines Artificial Intelligence and knowledge concepts with your existing IT and supports all types of desktop and mobile devices.
Intelligent Decision Support
Even the most experienced decision maker can benefit from the recommendations of an expert system
What to do when 'xxx' happens?... What's the best plan?... Is my decision correct?... Intelligent Decision Support systems are continuously updated with the latest, most accurate and complete information and generate expert recommended responses in real time to these and other complex questions. In high-risk, pressurised environments, the system reduces operator stress levels by performing vital tasks when extra support is needed.Read more
Adaptive Recursive Process Support
Set up and manage all those complex processes that are so variable your usual software can't handle them
One of a new class of intelligent, high performance knowledge-based software that combines AI with process modelling, execution and reporting. This increases process visibility and control in work management situations where the process itself is recursive and needs to adapt to the impact of real-world changes on the fly.Contact us for more details
Preserving and mobilising know-how
Retain and mobilise high-value experience, understanding, and insight as a critical success factor for your knowledge-intensive organisation
80% of the real value of peoples' know-how lies in their tacit knowledge.
This deep expertise is not consciously available to an expert to describe or write down. Our knowledge engineers identify and extract only the most relevant, high-value segments of expert knowledge - and train your people to do this for themselves.
Advanced added-value services
Work closer and get to know what your customers and suppliers value
It's true that most value can be added by looking closely at the supplier - customer experience and providing better ways for those interactions to happen. Our Smart Systems provide all parties with the joint platform they need to configure new added-value services from which all can gain.
Examples include: New Ideas Lab for exploring what's valued, what's missing, or what's not required in next generation product and service concepts; 'Voice of the Customer' Community of Interest management; Collaborative Design to gather feedback on how products work in the operational environment; Transforming sales from profitability per product or service to added vaue per customer; Training Material Selection and Performance Assessment for different user groups - executive, operator or maintainer; Regulation and Compliance requirements by industry to inform different levels of user.
Knowledge Engineering Software Tools
Liberate the value in your expertise by making it actionable
80% of the real value of your peoples' expertise is unexpressed. It's known as tacit knowledge, and embraces a vital aspect of everyone's daily working practice involving the most relevant and up-to-date knowledge required for optimal task performance, the location of explicit knowledge hidden in documents and systems, and it represents what really happens - and what should happen - in other words 'best practice'.
Tacit knowledge is deep knowledge not consciously available to the owner. Hence it's difficult for an individual to describe or write down. It requires the support of a specialist trained in knowledge capture and the software tools to structure and publish the meaning and relationships of the knowledge gathered.
Only when it's available in a format that both humans and computers can understand can its full value can be realised by putting it to work.